Guest support limits
Guest-support information is limited to ordinary guest-safe guidance. The service cannot inspect or control the property, reset or reconfigure equipment, disclose credentials or access information, or replace emergency, trade or professional assistance.
Stop using equipment if there is smoke, fire, sparking, a burning smell, flooding, exposed electricity, gas odour, injury risk or another immediate hazard. For an emergency in Australia, call 000. For unresolved non-emergency matters during a booked stay, contact the host through the booking platform message thread.